At **PixVibe Studios**, we strive to provide the best IT and software services. However, if you are not entirely satisfied with your purchase, we’re here to help.
Since our software products are digital goods delivered via instant access, we offer a **7-day money-back guarantee** for new subscriptions. If you face technical issues that we cannot resolve, you are eligible for a full refund within 7 days of purchase.
**Note**: Monthly subscriptions can be cancelled at any time, but partial month refunds are not provided.
For custom development projects, the terms of cancellation and refund are governed by the specific **Service Level Agreement (SLA)** signed at the start of the project. Generally:
To request a refund, please email us at **devmahi.me@gmail.com** with your order details and the reason for the request. We will review your request and notify you of the approval or rejection of your refund within 5-7 business days.
Approved refunds will be processed and automatically applied to your original method of payment (via Razorpay) within **10-15 business days**, depending on your bank's policies.
Last Updated: March 31, 2026